Microsoft has started gradually restoring services across the Asia-Pacific region after completing recovery actions on parts of its affected infrastructure. However, Microsoft 365 services, including Outlook email, continued to face disruption for a second day, affecting some users and airline email-support services in India.
New Delhi, November 13 — Microsoft said it has completed recovery actions across parts of its affected infrastructure in the Asia-Pacific region, with traffic being gradually restored following a major service disruption.
However, Microsoft 365 services, including Outlook email, continued to experience problems for a second day.
Microsoft’s service health page showed “service degradation” for Microsoft 365 business and enterprise customers as well as consumer products as of 4:30 pm IST.
The company reported improvements in mailbox access and delayed email processing, although some users could continue to experience intermittent issues.
Microsoft says no sign of cyberattack
Microsoft said there was no indication that the disruption resulted from malicious or cyber activity.
Charles Lamanna, Microsoft’s EVP of Copilot, Agents and Platform, said there was no indication of malicious activity, while the company’s status page also reported no evidence linking the incident to a cyberattack.
Microsoft said it would publish a full post-incident report explaining the root cause after mitigation is completed.
According to the company, pressure on its systems was not caused by higher traffic but by a number of servers becoming unexpectedly unavailable.
Outlook users face email delays
The disruption primarily affected Microsoft 365 features dependent on Exchange Online and email services.
Users could face problems accessing their mailboxes through Outlook on the web and desktop, while email delivery could also be delayed.
Most core Microsoft Teams functions, including calls, meetings, group chats and channel messages, remained operational. However, calendar-related functions could fail.
IndiGo and Akasa Air impacted
The outage also affected email-support services at Indian airlines.
IndiGo said its email support was impacted, meaning it might not be able to receive customer emails. Other customer-support channels remained available.
Akasa Air also reported delays in its email-support services and advised passengers requiring immediate assistance to contact its 24/7 care centre or use social media.
Air India, however, said its flight operations and communication channels remained unaffected. It temporarily rerouted emails to ensure messages continued to reach the airline.
Indian users began reporting problems at around 11 pm on Thursday, according to Downdetector, with reports rising again after 6 am on Friday.
Microsoft said its global teams were continuing recovery efforts across other affected regions while working to reduce email queues and backlogs.
